Refund Policy

Subscriptions

Village subscriptions are billed monthly. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain access to your Village until the paid period expires.

Refunds for voluntary cancellations are not provided. If you cancel mid-month, you continue to have full access for the remainder of the billing period you have already paid for.

Refunds We Will Provide

We will issue a full refund in the following circumstances:

• Service discontinuation. If we discontinue the platform, we will refund any unused subscription period. We will provide at least 90 days notice before discontinuation.
• Changes to your agreement. If we change the terms in a way that matters, or transfer your agreement, and you end the agreement as Part 1 of the Terms of Service allows (VT-20 and VT-21), we refund the fees you paid for the period after you end it.
• Billing errors. If you are charged incorrectly — for example, a duplicate charge or a charge after cancellation — we will refund the incorrect amount promptly.
• Service unavailability. If the platform is unavailable for a continuous period exceeding 72 hours due to a fault on our side, you may request a pro-rata refund for the affected period.

Koha (Voluntary Donations)

Koha are voluntary contributions to support the platform. They are not payments for a specific service. Koha are non-refundable except in the case of a billing error.

How to Request a Refund

Contact us at support@mysovereignty.digital with your account email and a description of the issue. We aim to respond within 2 business days and process approved refunds within 5 business days.

Your price at sign-up is held

The price you subscribe at does not change in your first 12 months. After that it can change at most once a year and by no more than 5 per cent, with 60 days' notice, and you may end your subscription before a change applies and be refunded for the period after. A new list price applies to new subscribers only.